As many of you know, Amy and I are switching some things around in her apartment in order for it to be feel more like OUR apartment when I officially move in. After scheduling an appointment 3 weeks in advance, we finally had our Time Warner cable appointment last night. I don’t want to go into intricate details, so I will try and be brief. The cable guy came in rearing with an attitude … He was snippy, with a grasp of the English language that I would rate a 3 on a scale of 10. He claimed that what we were asking him to do was not on his order form. He refused to do it and told us it was our problem and not his I asked him his name about 30 times – but he wouldn’t give it to me. I am VERY even-keeled, but this guy got me heated. After he left (and Amy blocking the elevator so he couldn’t leave), I finally got him to come in and call Time Warner…. While he was on hold with them, he must have realized that it wasn’t worth the politics so he decided to implement what we wanted… He continued with an attitude, but I am confident the job he did was satisficatory. His attitude CERTAINLY was not.
This all being said – I called Time Warner this morning to report him. The service rep and the manager were both very nice and empathetic, apologizing and promising to report him. BUT … I still feel powerless. So I’ve looked this morning to see what I can do – and there are really very few options. I am writing this post so I can share it with you all.
As cable providers are controlled by the government, our only options are to complain to Mayor Bloomberg. (It’s not like I can realistically not chose to be a customer of Time Warner) Here are out options. We can:
- Call 311. Trained operators will forward your complaint information to DoITT's Cable Unit for resolution.
- Submit a Cable Television and OVS System Customer Service Request online.
- Write DoITT or the
Public Service Commission. Their contact info is: New York State
Consumer Service Department—Cable TV
75 Park Place, 9th Floor New York, NY 10007
New York State Public Service Commission
Office of Consumer Affairs
1 Penn Plaza, 8th Floor
New York, NY 10119
Phone: (800) 342-3377
I am going to do all of the above. F-Time Warner Cable!!!