12/18/2007

G'Day ...

I wanted to let my loyal readers know that I'll be taking a two week vacation from blogging ...

I'm heading to Australia for 12 days... I'm really really excited although I can't lie - I'm a bit nervous about how I'm going to keep myself (and my wife) entertained during the long flight.

I'll be sure to give a recap blog upon my return ... Wishing you all a very happy 2008!!

12/14/2007

Holiday Gifts

It's that time of year.... No - I'm not referring to the typical "holiday cheer" attributes (which I honestly have no clue about) ... I'm referring to the time of year when any service-related employee in your life expects something from you...

When did it become "the norm" to give a holiday cash gift to your cleaning lady, your hair cutter, the mailman, the doormen, your gardener - or whatever??

I know it comes off like I'm either insensitive or cheap --But -- Truth is, I don't exchange gifts with my friends - yet I end up spending hundreds of dollars on gifts for people who I probably don't even know what their last name is...?

When I lived alone, I had a cleaning lady, Patsy... Patsy and I had a distinct conversation once on how she didn't celebrate Christmas (I'm not sure what faith she was, though). Anyway - after I told her I was moving and didn't need her services anymore -- she told me that she was always so hurt that I never gave her extra money for the holidays... In hindsight - I definitely was wrong - but I think this is a good summary of my issue with tipping on the holiday season -- The expectation of receiving a gift - for almost no reason...

In the corporate sector - there is often the expectation of a "bonus" at the end of the year - but only if the company has a good year. Additionally - in that scenario - part of the rationale for holiday gifts is to retain employees. Do I really care if the person who delivers my mail quits the USPS? Not really ... And isn't it the USPS' job to keep their employees happy? I don't expect gifts from my clients....

Bottom-line .... I'm not a hater...I just don't like doing something because it's expected...and that it's often the measure of gratitude for the year - rather than the year-long "relationship." If it wasn't expected - I'd be happier to give our doorman a little something because I do genuinely appreciate them...

Happy Holidays to all.....

12/11/2007

The Boston Sports Jinx

If you have lived on the East Coast over the last 10 years, you've undoubtedly heard the heartache and pain that was involved with being a Boston sports fan between the Bird era Celtics through the 2004 Boston Red Sox. And while the great Celtic teams are a source of pride for the city -- any deep rooted Boston sports fan would tell you that all those NBA championships combined didn't add up to the joy of the 2004 (and 2007) World Series Championship. This was because - the city believed its' baseball team was jinxed...

Well - within this 2007-2008 generic sports season - as the sports media has well-documented - there is certainly no jinx in Boston...It's sports interests couldn't be doing any better. The Red Sox won the World Series, the Patriots are going to go undefeated in the regular (and post) season, and the Kevin Garnett led Boston Celtics look like the best team in the NBA.

So what happened to the jinx? It looks like it's become a snow-bird and flown down to South Florida, where most of my sports interests call home...The Dolphins are going to be the first 0-16 team in NFL history. The Heat have won only 5 of their first 20 games and are in last place...The Marlins are the laughing stock of baseball - although I think undeserved (check out Dan le Batards take which I agree with).

Regardless, it's been hard out here for a South Florida sports fan...The problem is, Florida is a transient city. Very few people who live there are born and raised - which means most people move to Florida with an existing favorite team...I'm a die-hard Miami Heat fan because I've been a fan since the franchises very first game - and like a true fan - I could name almost every player who's played on the Heat since 1988. That's rare in South Florida... But not in Boston...

Many Boston sports fans gave up a little bit on the Celtics over the last few years - but in their heart of hearts - they were always Celtic fans - which undoubtedly makes the current situation even sweeter.... This will probably never happen in South Florida. I used to think the Dol-Fans were loyal - as the franchise has been around a very long time - but I suppose it's base is starting to give up on Wayne Huizinga...

Anyway - I'm hoping the jinx is merely a cold and not a virus. I can take it for one year - but not much longer...As a sports nut - it's REALLY painful. (Thank goodness for Fantasy Sports once again) ;)

12/06/2007

Restaurant H-2-0

The following is something that I find irritating, and I've been meaning to write a post on this topic for years.

When I go to a restaurant, I understand that there are small up-sell opportunities that employees employ to try and maximize their profit. Finding ways to increase the bill amount at a restaurant equates to a larger tip for waiters. Daily specials, a separate wine list, and asking if you'd like coffee or desert after your meal are examples of this.

The one tactic that irks me to the core - is when a waiter asks: "Can I get you flat or sparkling water tonight?" (Notice - not even giving "tap water" as an option) The main premise here - is that they want to seamlessly peer pressure you into ordering the $10 bottle of water rather than enjoy the free tap water (which in New York is known as some of the best in the world)...

At this point - when asked this question - I instinctively answer "TAP is perfect" in an annoyed tone... (In attempt to relay that "Homey don't play that - so nip it in the bud"... My routine never works, though...up-sells continue throughout the meal).

If a restaurant mandates that waiters say this ... I prefer it to go something like this: "Is tap water OK for the table or would you prefer sparkling?" ... This way - the server doesn't insinuate that you are a cheap bastard because you don't want to spend $10 on a bottle of water that the servers will continue to fill up so you quickly finish the bottle(s) and order more...

I guess I find it so annoying because it's one of those cases when I KNOW a business is up-selling me and while they think they're being smooth -- they're making it worse... Customers are smarter than we used to be - I think acknowledging that goes a long way these days...

12/03/2007

College Football Chaos

I don't know if I'll ever give up on it -- but I really don't think the aggregate "College Football brand " approval rating could be much worse than it is today. Anyone who argues that the BCS is a quality system is clearly misguided.

While I understand there are complications with the much-desired play-off system, I don't think anyone could argue that it's what College Football "customers" want... College Football is a business... it's a brand.... and while it's not going anywhere (like the NHL in my opinion) - I have to imagine that some fans are going to get sick of the broken system...If fans aren't as interested, than TV broadcast networks will value the rights less, which I'm hoping would open the eyes of the powers that be...

I thought Tom Wetzel (of Yahoo sports) did a very good job of articulating how the play-off system should be run - and I wanted to share. Check out the link if you're interested - it's a good read.